Southwest Airlines said travelers with canceled flights may request a full refund or receive a flight credit that does not expire. June 21, 2022, 2:58 PM PDT By Bryan Logan More than 1,300 Southwest Airlines pilots stood on a picket line Tuesday in Dallas, sounding off about what they say are unfair working conditions. The winter storm that walloped most of the country started causing problems for the airline last week, disrupting nearly 12,000 scheduled flights from Wednesday through Friday.īy law in the U.S., all airline passengers are entitled to refunds if the airline cancels a flight, regardless of the type of fare someone paid.
#SOUTHWEST AIRLINES STRIKE 2022 UPDATE#
In the company’s last news update on December 24, the airline said that “it remains a very dynamic situation, we don't have specific numbers to share on flight disruptions, but the storms have forced thousands of cancellations throughout our network.”
The airline confirmed it issued an “operational emergency” notice at DIA, which is “routine” to put in place procedures that require extra scrutiny for employees who call in sick, like requiring a doctor’s note. CPR News’ calls to the unions representing the airline’s workforce were not immediately returned Monday. The airline asked that people who are not traveling in the next 72 hours wait to call.Īccording to the Wall Street Journal, the airline was hit with several problems resulting from the storm in Denver, including planes that froze overnight and rolling blackouts that made it harder to refuel ground equipment, and from a shortfall of ramp workers in Denver. Hold times averaged more than two hours, with some as high as four hours. The airline’s customer service lines continue to have high call volumes that have resulted in busy signals for many. Social media sites were full of videos of long lines at DIA’s Southwest counters, people complaining of canceled flights or lost luggage, and luggage piling up in the Southwest baggage claim area. “With the weather now considerably more favorable, we continue to work to stabilize and improve our operation,” the airline wrote.
In an email, Southwest said the airline is “still experiencing disruptions across our network” due to the winter storm on the “totality of our operation.” The airline has a big presence in areas hard hit by the pre-Christmas winter storm, such as Denver and Chicago. Denver is the top airport for cancellations on both days. It has cancelled 2000 flights set for Wednesday nationwide. Southwest had already cancelled more than 2400 flights nationwide set for Tuesday, according to FlightAware, representing 60 percent of the airline's scheduled flights. Of those, Southwest had 418 canceled flights in and out of the airport. The bulk of the delays centers around Southwest Airlines.Īs of 7:20 pm, reported 468 canceled flights at DIA Monday, with 502 delayed flights. The winter weather has moved out for now, but travel in and out of Denver International Airport remains snarled.
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